🚚 Shipping & Returns – Everlume Gems
At Everlume Gems, we believe shopping for jewelry should be effortless, worry-free, and full of sparkle. Here’s everything you need to know about shipping, returns, and exchanges.
Shipping Policy
Processing Time
- All orders are carefully handcrafted and quality-checked.
- Orders are processed within 1–2 business days after payment confirmation.
Shipping Time
- Standard shipping within the United States takes 7–10 business days from the date of dispatch.
- You’ll receive a tracking number via email as soon as your order ships.
Shipping Methods & Packaging
- We partner with trusted carriers to ensure your jewelry arrives safely.
- All packages are securely packaged to prevent damage during transit.
Shipping Costs
- Flat-rate standard shipping is applied at checkout.
- Free standard shipping may be available for orders over a specified amount (check current promotions).
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days. We’ll assist with a replacement or refund.
Order Modifications
- Changes to shipping address or items can be made within 24 hours of placing your order.
Return & Exchange Policy
We want you to love your Everlume Gems jewelry! If you’re not completely satisfied, our easy return and exchange process has you covered.
Returns
- Unworn, undamaged, and unaltered items can be returned within 30 days of delivery for a full refund.
- Jewelry must be returned in its original packaging with all accompanying certificates or tags.
- Refunds will be issued to your original payment method within 5–7 business days after we receive your returned item.
Exchanges
- Exchanges for a different size, style, or item are accepted within 30 days of delivery.
- Customized or engraved items may not be eligible for exchange unless they arrive damaged or defective.
Damaged or Defective Items
- If your jewelry arrives damaged or defective, please contact us within 7 days of receiving your order.
- We’ll provide a replacement or full refund, including shipping costs.
Return Shipping
- Customers are responsible for return shipping unless the item is damaged or defective.
- We recommend using a trackable shipping method to ensure your return arrives safely.
Important Notes
- Sale items or gift card purchases are non-refundable.
- Jewelry that has been worn, altered, or polished cannot be returned.
Everlume Gems is committed to making your shopping experience seamless and enjoyable. Your satisfaction and sparkle are our top priority!